Man sues matrimonial site for Rs1.9 million over failure to find bride for his son

An Indian matrimonial website has been ordered to pay Rs1.9 million to a man after failing to find a suitable bride for his son.

Mr S Vijay Kumar had approached the website, which claimed to offer reliable matchmaking services, to find a bride for his son.

The company, Dilmil Matrimony requested a fee of INR 30,000 and promised to send profiles of eligible women within 45 days.

Despite his several visits to the matchmakers’ office, the company failed to find an appropriate bride for his son. 

Subsequently, on April 30, 2024, he requested a refund of the amount he had paid. Instead of returning his money, office staff misbehaved with him.

According to the Independent, the company stated that their policy is to share profiles, not to guarantee marriage, which the client was aware of.

The company also refund the money within 45 days of registration in two cases: if it fails to provide the promised service or if the client finds a match elsewhere.

Moreover, the company terms and conditions were mentioned on a form, signed by the client.

“We had shared a few profiles with him, and he found one which he was stuck to. But the opposite family was not interested in their profile. So, clashes with him began from that moment. He was very harsh and very rude. I had told him personally that I would refund the money if he was left unsatisfied. Dilmil Matrimony has never refused to refund,” a spokesperson, explained.

They stated that she was not in the company when Vijay visited the office, and the staff had no authority to repatriate money.

Subsequently, he [Mr Vijay] sent a legal notice to the company, which was not answered by the matchmakers. 

On October 28, the court ordered the company to return a 6% additional amount, as it appeared to have failed to provide services as per promises. 

CEO of the company, Ruksar Shabnam said although the company was willing to return the amount and did not want to go to court, it also showed the client consent papers to the police that allowed them to execute the terms and conditions.

Shabnam further stated that if any client wants their money back, they have to submit an application, which has not been sent by the said man